we hope you’ll find the answer you’re looking for from our information below but if you need further assistance, please get in touch via the contact us page here

When will my order arrive?

You will get an automatic email saying your order has been processed. We will keep you updated via your email address on the progress of your order. It typically takes 1-3 business days for an order to be processed and shipped, depending on the time of day your order was placed. Once orders are dispatched, you will receive an email with tracking information. 

Can I modify/cancel my order after it’s been placed?

It may be possible to make changes to your purchase once you’ve submitted an order.

This includes:

  • Changing the item size
  • Delivery address
  • Cancel order

Please email us info@dulalabel.com with your order number and request.

*Note, if your order has already been processed, we cannot be held accountable if the order goes missing. We are not liable to refund/replace this order.

How much does shipping cost?

You can see our shipping rates here.

Which countries do you ship to?

We offer worldwide shipping. For more information click here

Do I have to pay custom fees?

Your order is shipped from the UK therefore you may be subject to custom fees, import duties or tax charges once they reach a destination outside of the UK. We do not cover this cost so you will be responsible for any additional charges that may be added at customs. These charges will be payable on arrival of your delivery, so they will not be charged or visible at the checkout of your purchase. We recommend contacting your local customs authorities for details on your local tax or customs charges prior to check out, so that you are aware of the complete cost of your purchase. If a package is rejected due to fees not being paid and the package is returned to us with a return delivery charge, this will be deducted from the refund amount along with initial delivery cost.

What is your returns policy?

Please direct all returns to:

Unit 8,
Museum Business Park,
Woodhead Rd,
G53 7NN

You can view our full returns policy and how to return items here

How long will return take to process?

Depending on the service you've chosen to use to return your item(s), it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team. We'll be in touch by email once the return has been processed to confirm your refund.