If you’re not too sure about your purchase, you have 30 days from your delivery date to return for a full refund. Items must be returned in the condition they were received otherwise a refund cannot be enforced.

What is your return policy?

To be eligible for a return, your item(s) must have all tags and labels attached, remain unworn, unwashed, unsoiled and in its original condition. Please ship it back within 30 days from your delivery date following the instructions on the returns form provided in your order parcel. Fill in your returns sheet and include this sheet in your parcel when you return it back to us. If you have misplaced your returns form, don’t worry, please email Info@dulalabel.com to obtain a new one. We will send an email when we receive your parcel and will process your request within 3-5 working days.

we only offer exchanges for mystery boxes. all other purchases are refund only.

We reserve the right to refuse returns that are shipped after the 30-day grace period has expired or for items that are not returned to us in their original condition. 

We do not offer free returns. You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please use a tracked service on all returns, we can only refund for goods we receive that fit our terms.

Which address should I use to return to? 

Please direct all returns to:

Unit 8,
Museum Business Park,
Woodhead Rd,
G53 7NN